Support

Content / Acceptable Use Policy

When uploading content to your website and setting up and using your email account(s), please note that there are some common sense limitations.

Unacceptable uses of EasternPC hosting services include, but are NOT limited to: Copyright infringement, Trademark infringement, Bulk unsolicited emailing or Bulk newsgroup postings (spamming), or uploading content that is illegal, obscene, or content that promotes illegal activity or hate against any group. EasternPC shall act as the sole arbiter as to what constitutes unacceptable use. See our Terms Of Service

It is each hosting customers responsibility to make sure they know the rules. If you should have any questions, please don't hesitate to .

Nameservers for your Domain Name:

Before doing anything else, you will want to set your nameservers at your Domain Name Registrar so your domain will resolve to your Website. This change will take between 24-48 hours depending on your registrar and when you make this change. The nameserver settings you will use are:

NS1.EASTERNPC.NET

NS2.EASTERNPC.NET

Your cPanel log in can be found at this address:

[ http://www.easternpc.net:2082 or http://www.yourdomain.com:2082 once your domain name has resolved ] Copy / Paste this url into your browser's address bar. You will be prompted to enter your username and password.

The Control Panel is where you will set up your email and any additional ftp accounts if desired, and also setup your other hosting options.

Your webmail log in can be found at this address:

[ http://www.yourdomainname.com:2095 ] Once your email account(s) is(are) set up using cPanel, you can log on to webmail at anytime to check your email. You will be prompted to enter your username [email address] and your password. Select any of the three email programs, and the first time you log on complete the one time set up for your email preferences.

Setting up your email account in Outlook Express

In Outlook Express, click on Tools on the Menu Bar. From the drop down list, select Accounts, click on the Mail tab, then click Add (Mail). The display name is the name you wish to appear on your emails. You will be prompted to enter your username [email address] and also your email accounts password. Server settings for both POP3 and SMTP are mail.yourdomainname.com. Enable (check box) "My server requires authentication" under the servers tab.

Some ISP's block outgoing (SMTP) email on Port 25

Note that the following only applies to customers whose ISP is known to be blocking port 25. If you are not sure, you should contact your ISP to inquire.

Because of the high incidence of home computers unknowingly being hijacking by malicious programs for the purpose of sending mass emails or SPAM, many ISP's block outgoing (SMTP) email on Port 25. If after setting up your email account on your local computer you find that you can receive but not send email, your ISP may be blocking port 25. Generally, setting up your incoming (POP3) server as mail.yourdomainname.com, and setting your outgoing (SMTP) server to use the same server name with an alternate port number provided by your ISP will most often resolve this issue. To change port numbers, click on the "Advanced" tab in the accounts "Properties" menu. (See Setting up your email account above)

File Manager:

Once you log in to your cPanel, there is also a "file manager" feature under "site management tools", where you can upload files directly to the /public_html/ folder.

For FTP access:

You can use your favorite FTP program to upload your Website files before or after your domain name resolves with these settings:

Host Address: ftp.easternpc.net (or ftp.yourdomain.com once your domain name has resolved)
Host Directory: /public_html/
Your user name: (username)
Your password: (password)

FTP connections using your Internet browser:

It is also possible to use most current Internet browsers to view, upload or delete files in your public_html folder just as you would on your local machine. However, we cannot recommend using this method because it is far less secure than logging in to your control panel and using the file manager, or your web page design programs built in FTP feature. It is possible to upload / download files securely with Firefox using the FireFTP extension. FireFTP is a full featured FTP program available as a free download http://fireftp.mozdev.org/.

Homepage (index.html):

For your Website to be visible you need to upload your homepage (must be named index.html) to the /public_html/ folder. If you do not have a complete website yet, it's still a good idea to create a placeholder homepage.

Updating your Website:

Regardless of your uploading method, changes that you make to your Website files will be visible immediately "in real time" online. Use the reload button on your browser to verify updates to your site as you upload them. It's a good idea to maintain a full set of back up files for your website on portable media, just in case.

Using Your Control Panel:

Once you are familiar with it, you will find that cPanel is actually very user friendly and easy to use. However because there are so many options, when exploring your Control Panel environment for the first time it might be best to avoid making changes "just to see what happens". Once you are sure how to change settings or set up any options you want, you will find that there are some very powerful programs right at your fingertips. cPanel online manual.

We are looking forward to helping you get the most from your new hosting account.

Sincerely,

Account Support
http://www.easternpc.net

PLEASE CONTACT US BY EMAIL FOR ALL SUPPORT ISSUES: